Automated System Flow

Call Catcher

Missed call recovery — every lost lead, automatically followed up

Step 01

📞

Customer Calls

Customer calls the plumber's real mobile number directly — no redirect numbers or extra steps for the caller.

e.g. 07700-PLUMBER

Step 02

🔔

Phone Rings — 30 Seconds

The plumber's phone rings as normal. If they pick up, it's a regular call and the flow ends here.

✓ Answered

Normal call

Flow ends — business as usual

✗ No Answer / Busy

Missed call triggered

Network forwards to Twilio automatically

Step 03

⚡

Network Forwards to Twilio

The mobile network silently redirects the unanswered call to the Twilio number. The caller hears nothing unusual.

07886 074 844

Step 04

🖥️

Webhook Fires to Server

Twilio triggers a webhook to the VPS instantly — logging the caller's number and kicking off the recovery flow.

calls.aihelp.trade/voice

Step 05

💬

Auto-SMS Sent to Customer

Within seconds of the missed call, the customer receives a friendly text — opening a conversation before they call a competitor.

"Sorry I missed you — what's up? I'll get back to you shortly."

Step 06

🤖

Claude Triages the Reply

When the customer responds, Claude reads the message and classifies the intent — routing to the right outcome automatically.

🔴 Emergency

Plumber Approval

Alert sent to plumber — they confirm or reassign before an automated callback is triggered.

🔵 Quote / General

Auto-Reply

Claude replies with pricing info, availability, or a booking link — no plumber action needed.